Warranty Policy

UP Energy Solar believe in keeping all aspects of your PV installation to the highest quality this is why only premium products are used and premium workmanship offered.

For this reason, we are proud to stand by both our PV System products and workmanship. Listed below is our warranty policy relating to and outlining your entitlements as a consumer. The standard minimum retailer warranty is a minimum of 5years when relating to all products, workmanship and operations and performance of the whole PV System.

WORKMANSHIP WARRANTY

UP Energy Solar stand by a 10year workmanship warranty, this 10year workmanship warranty is entitled to all consumers in which UP Energy Solar have installed PV Systems, replaced inverters and completed repairs on existing UP Energy Solar installed systems included on the operation and the performance of the system.

PRODUCT WARRANTY

UP Energy Solar have ensured that only the most premium brands of panels, inverters, installer equipment is used and included in our available products. Should the product fail to meet performance or durability criteria, be faulty or otherwise, the warranty claim procedures must be followed as instructed by the manufacturer, or otherwise.

TRANSFERABILITY

This warranty is transferable by the original purchaser of the solar system to any subsequent purchaser of the premises at which the solar system is installed.

REPAIRS OR REPLACEMENTS

UP Energy Solar  agree to implement repairs and or replacements within a reasonable time of 7days following on from a claim having been initiated between the consumer and UP Energy Solar Administration.

EFFECTIVENESS

This warranty only comes into effect once we have received all amounts owing from you in relation to the solar system and title to the solar system has passed to you.

This warranty will no longer be valid if:

• Anyone other than a UP Energy  Solar installer, or other UP Energy Solar authorized person works on (including repairing or altering) the solar system at any time; or
• You fail to comply with all reasonable instructions of UP Energy Solar (whether written or verbal) in relation to the operation and care of the solar system.
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EXCLUSIONS THIS WARRANTY DOES NOT COVER

• Your existing electrical installation, wiring or fuse box;
• Any malicious damage or abuse;
• damage caused by vermin, animals or pests;
• Damage caused by acts out of “human control” improper voltage or power surges, accidents or other acts beyond our reasonable control;
• Any damage to your property caused by the solar system failing or breaking;
• Any alterations to your property which are a necessary consequence of the provision of the installation services; or
• Any damage of any kind that was not reasonably foreseeable or that could not have been expected to result from:
• A failure to provide the installation services as required by your agreement with us; and/or
• The installation services failing to meet any consumer guarantee set out in the Australian Consumer Law.
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AUSTRALIAN CONSUMER LAW GUARANTEES AND REMEDIES

Our installation services come with guarantees that cannot be excluded under the Australian Consumer Law.

In the case of a problem with any installation services which is not defined as a ‘major failure’ under the Australian Consumer Law and which is capable of being remedied, you must provide us with an opportunity to remedy the problem free of charge within a reasonable time.

In the case of a problem with any installation services which is defined as a ‘major failure’ under the Australian Consumer Law or which is not capable of being remedied, you are entitled to:

• Cancel your agreement with us and get a refund; or
• Get compensation for the difference in value of the installation services delivered and what was paid for by you. 

You are also entitled to compensation for any reasonably foreseeable loss or damage resulting from:

• Our failure to provide the installation services as required by your agreement with us; and/or
• The installation services failing to meet any consumer guarantee under the Australian Consumer Law.

UP Energy Solar will not be liable to you for any personal injury or any loss or damage of any kind that was not reasonably foreseeable or that could not have been expected to result from the circumstances set out above.