Terms of Service | Upenergy

Effective Date: 1 August 2026

Introduction

Welcome to our website. By accessing our services, requesting a quote, or proceeding with a solar installation, you agree to comply with the following Terms of Service. These terms govern all residential and commercial solar projects, products, and services provided by our company.

Solar Installation Services

We provide residential and commercial solar energy solutions, including system design, supply, installation, and support services. All installations are completed in accordance with applicable Australian standards, regulations, and safety requirements.

Quotes & Proposals

All proposals and quotations are based on the information available at the time of assessment. Final pricing, system sizing, and installation requirements may vary depending on:

  • Site inspection results
  • Roof condition and accessibility
  • Network approvals
  • Electrical upgrades or compliance requirements
  • Government rebate eligibility

Pricing & Government Incentives

Quoted pricing may include applicable government incentives such as Small-scale Technology Certificates (STCs). STC values are calculated based on estimated system performance and current market conditions. Any changes to eligibility or customer-provided information may affect the final system price.

Payment Terms

Payment schedules and deposit requirements will be outlined in the final proposal or invoice. Full payment must be completed within the agreed timeframe following installation completion unless otherwise stated in writing.

Installation Timeframes

Estimated installation dates are provided as guides only and may vary due to:

  • Weather conditions
  • Product availability
  • Network approvals
  • Site accessibility
  • Unforeseen technical requirements

We will make reasonable efforts to keep customers informed of any delays.

Energy Meter Upgrades

Energy meter replacement or upgrade is not included as part of the standard solar installation unless specifically stated. Assistance with meter upgrade applications may be provided where required.

System Performance

Estimated energy production and savings are projections only. Actual system performance may vary depending on:

  • Weather conditions
  • Shading
  • Roof orientation
  • Energy usage patterns
  • Maintenance and environmental factors

Warranties

Our solar products are covered by manufacturer warranties subject to their individual warranty terms and conditions.

Typical warranty coverage may include:

  • Solar Panels: Up to 25 years product and performance warranty
  • Inverters: Up to 10 years manufacturer warranty

Warranty claims are subject to manufacturer assessment and approval.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate site and property information
  • Ensuring safe access to the installation site
  • Obtaining landlord or strata approval where required
  • Ensuring payment obligations are met on time

Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from delays, system performance variations, third-party provider actions, or events outside our reasonable control.

Cancellations & Changes

Any cancellation or modification request must be submitted in writing. Additional costs may apply where equipment has already been ordered, permits issued, or installation work scheduled.

Compliance & Governing Law

All services are governed by the laws and regulations applicable within the Australian state or territory where the installation takes place.

Privacy

Customer information is handled in accordance with applicable privacy laws and is used solely for the purpose of delivering services, processing applications, and providing customer support.

Contact Information

For questions regarding these Terms of Service, warranty support, or installation enquiries, please contact our team through the details provided on our website.